Support

Advanced Verbal Lab — by Verbal Structure

Contact us
verbalstructure@gmail.com
We read every message and usually reply within a few days.

I bought a volume but it's still locked

Open the Library screen and tap Restore Purchases. Make sure you are signed in to the App Store with the same Apple Account you used to buy it. Purchases are tied to your Apple Account, so they can be restored on any device you own.

Do I need an account?

No. The App does not require an account, a sign-in, or an email address. Nothing you do in the App is sent to us.

Does it work offline?

Yes. All content works without an internet connection. A connection is only needed to make or restore a purchase.

Is this a subscription?

No. Each volume is a one-time purchase, and the Complete Word Structure bundle unlocks every volume at once. There is nothing to cancel and no recurring charge.

Where is my progress stored?

On your device only. If you delete the App, your progress and any sentences you wrote in "My Sentences" are deleted with it. Your purchases are not lost — reinstall and tap Restore Purchases.

Can I study a volume again from the start?

Yes. Open the volume and choose Start over. This resets that volume's progress without affecting your other volumes or your purchases.

How do I request a refund?

Refunds for in-app purchases are handled by Apple, not by us. Visit reportaproblem.apple.com and sign in with your Apple Account to request one.

I found a mistake in a word or definition

Please tell us. Every root breakdown is checked against etymological sources, but errors are possible. Email the word and what looks wrong to verbalstructure@gmail.com and we will review it.